Managing Organization Users on Zenconsole

Published on: Oct 31, 2026

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2 min read

The Users page in Zenconsole allows you to manage users associated with your organization. You can add new users, update user information, manage user access, and perform authentication-related actions.

You can also perform bulk actions to manage multiple users simultaneously.

To access the Users page, follow these steps:

1. Log in to Zenconsole.
2. Select the organization you want to manage.
3. Navigate to Settings → Organization Settings → Users.

The Users page displays the users associated with your organization.

Figure 1. Users Page

Adding Users

Zenconsole allows you to add users individually or import multiple users by uploading a CSV or JSON file.

Adding Users Manually

You can manually add users to your organization and configure their initial account settings.

To add a user manually, follow these steps:

1. Navigate to Settings → Organization Settings → Users.

2. Click + Add User and select Add Manually.

   Figure 2. Adding Users Manually

3. Enter the user's Email, First name, and Last name.

4. Configure the following options as needed:

   • Guest user (BETA): Enable this option to add the user as a guest user.
   • Seat allocation: Select the appropriate service seat or leave No seat allocated selected if no seat assignment is required.
   • Notify user via mail: Leave this option enabled to send an email notification to the user. It is recommended to notify users when they are added to the organization.
   • Set password for user: Enable this option to generate a password for the user. Click Regenerate if you want to generate a different password.

5. Enable Add more if you need to add multiple users.

6. Click Add to create the user. The user will appear in the organization users list.

   Figure 3. Add New User Dialog

Importing Users from CSV/JSON

Zenconsole allows you to import multiple users into your organization by uploading a CSV or JSON file instead of adding each user individually.

To import users, follow these steps:

1. Navigate to Organization Settings → Users.

2. Click + Add User and select Upload From CSV/JSON.

   Figure 4. Adding Users from CSV/JSON

3. In the Add new user window, upload your CSV or JSON file by dragging and dropping it into the upload area or clicking Upload Users.

4. If you need a template, click Download CSV Schema, fill in the required user information, and upload the completed file.

5. Review the imported information and click Add Imported Users to complete the process.

   Figure 5. Add New User Dialog-2

The imported users will be added to your organization.

note

If you leave the password column empty in the CSV file, users can set their own passwords during their first sign-in.

Searching Users

Zenconsole allows you to quickly find organization users by their name or email address.

To search for a user, follow these steps:

1. Navigate to Settings → Organization Settings → Users.

2. Enter the user's name or email address in the Search field.

3. The users list automatically updates to display matching results.

   Figure 6. Searching Users

Editing Users

You can update existing user information and account settings, including guest user configuration and seat allocation.

To edit a user, follow these steps:

1. Navigate to Settings → Organization Settings → Users.

2. Locate the user you want to update.

3. Click the three-dot (⋯) menu in the Actions column.

4. Select Edit to open the Update user window.

   Figure 7. Editing Users

5. Update the user's information and configure the following options as needed:

   • Guest user (BETA): Enable or disable this option to change the user's guest status.
   • Seat allocation: Select the appropriate service seat to update the user's allocation.

6. Enable Add more if you need to continue updating additional users.

7. Click Update to save the changes.

Suspending and Unsuspending Users

Zenconsole allows you to temporarily suspend users to prevent them from accessing your organization's resources without permanently removing their accounts.

Suspending Users

To suspend a user, follow these steps:

1. Navigate to Settings → Organization Settings → Users.
2. Locate the user you want to suspend.
3. Click the three-dot (⋯) menu in the Actions column.
4. Select Suspend.
5. Confirm the operation by clicking Suspend in the confirmation dialog.

The user's access is temporarily suspended.

Figure 8. Suspending Users

Unsuspending Users

You can restore access for a previously suspended user without creating a new account.

To unsuspend a user, follow these steps:

1. Navigate to Settings → Organization Settings → Users.
2. Locate the suspended user.
3. Click the three-dot (⋯) menu in the Actions column.
4. Select Unsuspend.
5. Confirm the operation if prompted.

The user can access the organization again according to the configured authentication and access settings.

Figure 9. Unsuspending Users

Re-Authenticating Users

Zenconsole allows you to require users to re-authenticate by invalidating their existing sessions on selected instances. This feature is useful when you need to enforce authentication again for security or access management purposes.

To re-authenticate a user, follow these steps:

1. Navigate to Organization Settings → Users.
2. Locate the user you want to re-authenticate.
3. Click the three-dot (⋯) menu in the Actions column.
4. Select Re-Authenticate to open the Re-Authenticate User window.
5. Under Available Instances, select the instances for which you want to revoke the user's existing sessions.
6. Click Revoke SSO to complete the operation.

The user's existing sessions on the selected instances will be invalidated, requiring them to authenticate again.

Figure 10. Re-Authenticating Users

Performing Bulk Actions

Zenconsole allows you to perform actions on multiple users simultaneously through the Bulk Actions feature. You can select users directly from the users list by clicking on them. A checkmark appears next to each selected user, allowing you to apply the same action to multiple users at once.

Re-Authenticating Multiple Users

You can require multiple selected users to re-authenticate in a single operation.

To re-authenticate multiple users, follow these steps:

1. Navigate to Organization Settings → Users.
2. Click the users you want to select from the users list. A checkmark appears next to each selected user.
3. Click the Bulk Actions drop-down menu.
4. Select Re-Authenticate Selected Users.
5. Follow the confirmation steps to complete the operation.

The selected users will be required to re-authenticate.

note

To deselect a user, click the selected user again before performing the bulk action.

Figure 11. Re-Authenticating Multiple Users

Removing Users

Zenconsole allows you to remove users who no longer require access to your organization.

To remove a user, follow these steps:

1. Navigate to Settings → Organization Settings → Users.
2. Locate the user you want to remove.
3. Click the three-dot (⋯) menu in the Actions column.
4. Select Remove.
5. Click Remove in the confirmation dialog to complete the operation.

The user is removed from the organization users list.

Figure 12. Removing Users

note

Removing a user differs from suspending an account. If you only need to temporarily restrict access, consider using Suspend instead.

Approving or Rejecting Pending Users

When Google Workspace authentication is enabled and configured for an organization, users and groups can be automatically retrieved from Google Workspace. Imported users may appear in a pending state and require approval before joining the organization.

Approving Pending Users

To approve pending users, follow these steps:

1. Navigate to Settings → Organization Settings → Users.
2. Locate the pending users imported from Google Workspace.
3. Select the users you want to approve individually or use Select All to select all pending users, if available.
4. Click Approve.
5. Configure the following option as needed:
   • Send approval notifications via email: Leave this option enabled to notify users about joining the organization.
6. Click Approve to confirm the operation.

The approved users are added to your organization.

Rejecting Pending Users

You can reject pending users that should not be added to your organization.

To reject pending users, follow these steps:

1. Navigate to Settings → Organization Settings → Users.
2. Locate and select the pending users you want to reject.
3. Click Reject.
4. Confirm the operation if prompted.

The selected users will not be added to the organization through the approval process.

note

The availability of pending-user approval options depends on your organization's authentication configuration.