When you buy a Zenarmor® Business or SSE Subscription,
you are entitled to Zenarmor Basic Support.
Free, Home and SOHO plans do not include Basic Support.
Please see below for options.
Additional support plans are available on demand.
| Basic Support Plan | Business Support Plan | Enterprise Support Plan | |
|---|---|---|---|
| Annual Price | Included with Business and SSE Subscription | Contact us | Contact us |
| Hours | 5×8 (PST) | 5×8 (PST) | 5×8 (PST) |
| Help Center Access | |||
| Response Time | Best Effort | 8 Hours | 4 Hours |
| Number of Cases | 5 | 50 | Unlimited |
| Phone Access |
If you want to send a bug report, or even reach out to the team, you can easily do so via Send Feedback option located in the bottom left-hand corner of the Zenarmor User Interface.
Please be noted that this is provided as a courtesy and does not guarantee any service level performance.
Furthermore; there is an active discussion about Zenarmor on OPNsense forum.Feel free to join the community and conversation.
With its in-depth coverage, Zenarmor Documentation is always available for reference.